+265 1 770 122 info@dhrmd.gov.mw
Mon - Fri: 7:30 AM - 5:00 PM

Citizens' Service Charter

Our commitment to providing high-quality human resource management services with integrity and professionalism

The Department of Human Resource Management and Development is committed to providing high-quality human resource management services with integrity and professionalism within stipulated timelines.

Service Requirements Charges Timeline
Requirements: Letter of Appointment; Letter of recommendation for renewal of contract; MK65.00 postage stamp
Charges: Free
Timeline: Up to 3 days
Requirements: Request letter from the Organisation
Charges: Free
Timeline: Up to 5 days
Requirements: Request letter from MDAs with justification; List of officers concerned; Authority to fill vacancies
Charges: Free
Timeline: Up to 3 days
Requirements: Request letter from MDAs
Charges: MK 2,500.00
Timeline: Up to 24 hrs
Includes: GP1 forms (5 min/form); Position regularisation (5 min/form); GP5A review (5 min/form); Monthly payroll changes (1 hr/MDA)
Requirements: GP1 forms; Approved letters; Electronic GP5A; Approved Salary change sheet
Charges: Free
Timeline: 5 min/form (GP1, regularisation, GP5A); 1 hr/MDA (monthly changes)
Includes: Development of new conditions; Review of conditions; Review of Govt. Agencies salaries
Requirements: Request letter
Charges: Free
Timeline: Up to 2 weeks (new); Up to 1 week (review)
Includes: Verification in HRMIS; Processing
Requirements: Processed file from MDA
Charges: Free
Timeline: 10 min/file
Includes: Granting of authority to fill/establish posts; MDAs' Payroll cleaning up exercise
Requirements: Request letter with justification; Approved staff return
Charges: Free
Timeline: Up to 1 day; 5 min/person (cleanup)
Requirements: Offer letter and copy of passport details
Charges: Free
Timeline: Up to 5 days
Includes: Performance appraisal; Administration of rewards and sanctions
Requirements: Request letter with justification
Charges: Free
Timeline: Up to 2 days
Includes: Functional/organisational reviews
Requirements: Request letter with justification
Charges: Free
Timeline: Up to 1 month
Requirements: Request letter with justification
Charges: Free
Timeline: Up to 3 weeks
Includes: Administering of MGSF
Requirements: Offer of scholarship letter
Charges: Free
Timeline: Up to 2 weeks
Requirements: Request letter with justification
Charges: Free
Timeline: Up to 5 days

Note: User charges do not include other administrative costs/arrangements.

Download Full Service Charter (PDF)

Our Commitment

We are committed to courtesy and excellence in service delivery.

Excellent service is your right.

If Service Standards Are Not Met

Report any service that does not conform to the above standards or an officer who does not live up to our commitment to courteous and excellent service delivery.

Report to

  • Principal Secretary
  • Public Relations Officer

Hotline

+265 1 789522 / 238 / 426 / 223 / 864

+265 999 071 770

Address

Department of Human Resource Management and Development
P.O. Box 30227
Lilongwe 3

Report Service Issue